Frequently asked questions (FAQ) - EuroCasinoBet
  1. General information
  2. Bonus information
  3. Deposit/Withdrawal options
  4. Verification process-documentation
  5. Technical information

General information

Is there any age requirement to play?

You have to be over the age of legal majority /usually 18 years old/ to participate in real-money games. There is no age limitation on play games for fun.

Can I play free casino games?

Yes, we offer games for fun, too. You can play games for fun when you are logged out. These games are a perfect opportunity for you to learn the rules and the practise basic game strategies.

I lost my password. What shall I do?

Please go to the Login section and click on the link “Forgot your password” to retrieve your password. You will receive temporary password by email. Please go to your “Profile” and in option “Change password” by using temporary password you can change password to a new one.

Where can I find instructions on the games?

Go to the Casino games in the menu, choose the game you wish to play and click on the “Game rules”. You will get detailed information about the game – you can even use this feature while in the middle of a game!

How can I be sure that games are fair?

We are using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game.

Does Eurocasinobet protect my privacy?

We use 128-bit SSL encryption used by most banks and credit card companies. All your personal information is handled with the highest security.

Bonus information

How can I get welcome bonus?

All you need to do is deposit money. You will obtain 50% welcome bonus of your first deposit.

How can I get monthly bonus?

You will get 25% monthly bonus every month from your first deposit in applicable month.

What is the maximum bonus I can get?

You can get 50 EUR welcome bonus maximum. The treshold for monthly bonus is 25 EUR.

How much do I need to wager to fulfill wagering conditions?

To convert your welcome/monthly bonus we require that you wager 30 times the bonus amount.

Example: If you get monthly bonus 25 EUR from 100 EUR deposit, you need to wager 750 EUR.

Can I clear my bonus by playing the roulette and blackjack, video poker?

No, your bonus will not be released if you play the roulette and blackjack. These are games in our casino which are not considered in bonus wagering requirements.

How can I check if I fulfilled wagering conditions for welcome/monthly bonus?

You can check your bonus in section “My bonus” where you find detailed information about your bonus.

Why was my bonus cancelled?

Validity of all bonuses is 30 days from entering date. When you did not convert your bonus within 30 days, it will expire.

Deposit / Withdrawal information

What currency do you accept?

All wagering is done in EUR for simplicity, however, you may make a deposit in any currency you like and we will be happy to credit your account in EUR at the current bank exchange rate.

How do I make a deposit into a casino account?

You need to fill in registration form first. Once you are logged into your casino account, you can choose from our deposit options – payment by credit card, Moneybookers, Neteller or PaySafeCard, Click2Pay, ClickandBuy, etc.

What could cause that my deposit didn’t come through?

  • The reason could be in your daily limit if you accidently exceeded it.
  • Your password might have been put wrongly.
  • Broken internet connection could cause incomplete transaction.

What is amount of minimum deposit?

Minimum deposit is 20 EUR.

What is amount of maximum deposit?

It is 500 EUR per transaction.

What credit cards may I use in your casino?

Eurocasinobet accepts VISA a MasterCard, Visa Electron.

How long will it take for me to receive my money when I make withdrawal request and what processing fees do you have?

Processing time depends on payment option you choose:

  • Bank transfer – if you withdraw by bank transfer, processing might take 1 to 7 days to add money to your bank. We don’t charge for this tranfer any processing fee.
  • Credit card – it takes usually 7 to 14 days to credit your money back to your credit card, only VISA credit card withdrawals are allowed. You need to use same credit card for deposit. Processing fee is 2%.
  • Moneybookers – processing might take 1 to 2 days, this option is available only if the original deposit was made through Moneybookers. Processing fee is 2,5%.
  • Neteller – processing might take 1 to 2 days, this option is available only if the original deposit was made through Neteller. We don’t charge any processing fee using this option.

I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?

According to our casino policy, all withdrawal requests (except Moneybookers, which is processed immediately) awaiting to be processed show up as “pending withdrawals” in “Withdrawal options” section in the menu, for about 1 – 2 business days from your initial withdrawal request date. You can cancel withdrawal request as long as they show up in the ” Withdrawal options” screen, and return the requested amount back to your casino account, so you can go ahead and play.

How often may I withdraw my money?

You always have access to your funds. At anytime you can request a “payout” from your account, subject to a maximum of 3 withdrawals during any 7 day period. If you will request more than 3 withdrawals during 7 days, they will be moved to next 7 day period.

It may be better for you to consider entering bigger amounts than small ones less often. This way you will still have a chance to withdraw in the case of win.

If you have already more withdrawals you may choose to cancel them. Count together amounts of these withdrawals and put them all into one new witdrawal request. Then you will get paid everything at once and you will still have a chance to ask for 2 more withdrawals in this week.

Verification process-documentation

You have already paid me withdrawals in the past and didn’t ask me to send you any documents, why do you ask for it now?

For the payout on Moneybookers and NETELLER account when the amount of paid and unpaid withdrawal requests reaches at least 1000 EUR, you need to provide us with copy of passport or another identification document(ID).

For the payout on bank account (if deposit was done with credit card) when the amount of all paid and unpaid withdrawal requests reaches at least EUR 500 EUR.

For the first payout in the case of use someone else’s credit card or when the amount of already paid and unpaid withdrawal requests to credit card reaches at least 1000 EUR.

In the case of use a certain credit card which has to be verify that a non-fraudulent payment was made or fraudulent player is paying out.

What address should I use, whenever I am sending documentation to you?

Please use this email address: support@eurocasinobet.com

What options I have to send requested documents?

Please use scanner to scan documentation. If you don’t own one you may even use camera to make photos and send them by email or regular mail.

Third option is to use FAX: + 421 41 5620559.

You required ID – identification documentation from me, but I don’t have any passport?

Please send us some other identification document like driving licence, etc.

Why do you ask me for proof of address yet, I have already send you my ID?

If your ID doesn’t include your address, we require proof from the address you used to register with us.

What proof of address do you want from me?

Please send us some bill for example-telephone, TV, electricity bill, invoice, etc. Document where your name and address will be easily visible.

What is CCA form which you have send me in attachment?

It is the credit card authorization form.

What does the amount in payment details in CCA form means?

This amount is one of your deposit amounts. It is not amount of your win or fee required for transfer of your withdrawal.

What does the question:”If applicable, does the cardholder authorise recurring charges in the future?” mean?

You can decide if you want to use your credit card in the future in our casino or not.

Why did you send me three CCA forms?

We send more CCA forms only if you used more than one credit card to deposit and only if these deposits passed through to your player’s account balance. We require to fill in details from each credit card to each form individually.

What is BTA form which you have send me in attachment?

It is the bank transfer authorization form.

How am I supposed to send these forms?

Print them please, fill them in, scan them or make a photo with your camera and send them back to us.

What is the bank statement?

It is informing document from your bank giving you information about balance in your account and individual transactions.

Why do you require bank statement? It is my privacy and I don’t want to give you the information about balance on my account.

You don’t need to worry. We don’t need any information about your personal transactions on your account. All we need is the header of this document.

I don’t have any agreement with my bank to receive this document – bank statement by mail. What should I do?

You may either ask in your bank personally for confirmation or if you have access to internet banking you can send us a screenshot of your bank statement.

What is IBAN code?

International bank account number, which is necessary for us to make international bank transfers.

What is SWIFT code?

It is a bank code which we use in international transactions.

Technical information

Do I need to enable cookies?

Yes. In order to distinguish you from the other users logged on we store a cookie in your browser during your session at our casino.

Which hardware do I need?

Since the casino uses flash, it can be run on any computer. The casino is optimized for a screen size of 1024×768 or higher. Soundcard enhances the gaming experience, but is not necessary.

What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?

The next time you log in to the casino and play this game, it continues at exactly the point where you left. Your casino balance remains the same.

The game “freezes” or displays an error message. What to do?

There could be a number of reasons for this. For example:

  • Your Internet connection was disrupted – try to go to the casino lobby, and then back to the game again.
  • You have outdated or erroneous files in your browser cache – empty the cache.
  • You were timed out from the casino – login again.
  • A problem in your browser – close down all browser windows and start it up again. If the problem persists and you are using Internet Explorer, the best solution is to (re)install SUN