Help Center - FAQ

General Information

Is there any age requirement to play?

You have to be over the age of legal majority usually 18 years old to participate in real-money games.

Can I play free casino games?

Yes, we offer games for fun, too. You can play games for fun when you are logged out. These games are a perfect opportunity to learn the rules and practise basic game strategies.

I lost my password. What shall I do?

Please go to the Login section and click on the link "Forgot your password" to retrieve your password. You will receive temporary password by email. Please go to your "Profile" and in option "Change password" by using temporary password you can change password to a new one.

Where can I find instructions on the games?

Go to the Casino games in the menu, choose the game you wish to play and click on the "Game Rules" on top right. You will get detailed information about the game - you can even use the feature while in the middle of a game.

How can I be sure that games are fair?

Our Random Number Generation has been tested and approved by two independent certification bodies - National Laboratory for Forensic Science in Sweden (SKL) and Technical Systems Testing (TST) in Canada.

Does EuroCasinoBet protect my privacy?

Recently we upgraded to extended validation EV which is the highest web security mostly seen in banks and credit card companies. For further information on users’ data visit our Privacy Policy page.

Bonus Information

When is it eligible to get a Welcome Bonus?

When you have registered and made your first deposit, then you would get 100% WELCOME BONUS up to a deposit of 500.

How can I get Monthly Bonus?

With the first deposit you make every month to each of our games suites, you will be given a monthly bonus with that provider. Specifics of this bonus are found here for euroStars game suite and here for euroClub.

What is the maximum bonus I can get?

You can get a maximum of €100 welcome bonus with euroStars game suite and a maximum of €200 for euroClub game suite. Furthermore, you can get a maximum of €50 monthly bonus with euroStars game suite and a maximum of €100 (increased based on VIP level) monthly bonus with euroClub game suite.

How much do I need to wager to fulfill wagering requirement?

Specifics on wagering requirements are found here for euroStars game suite and here for euroClub game suite.

Can I claim my bonus by playing Roulette, Blackjack, and Video Poker?

No, your bonus will not be released if you play roulette and blackjack. These are games in our casino which are not considered in bonus wagering requirements.

How can I check if I fulfilled wagering conditions for Welcome/Monthly Bonus?

You can check your bonus in section "My bonus" where you find detailed information about your bonus.

Why was my bonus cancelled?

All bonuses are valid for a certain period of time which depends on the type of bonus and your VIP level. Click here to see details on bonus validity and other specifications which scale with player VIP level.

Deposit / Withdrawal information

What currency do you accept?

EuroCasinoBet accepts transaction in Euro Currency only.

How do I make a deposit into a casino account?

First off, you need to be a registered player and be able to log on to your casino account. Once logged on, you can browse the cashier page for withdrawal and deposit options. Click here to access the cashier page.

Why is my deposit not credited?

· Exceeded daily deposit limit

· password wrongly inserted

· Fluctuating/slow internet connection leading to incomplete transaction

· Deposit below the minimum threshold of 20 EUR

What is the minimum and maximum deposit?

It is €20 and €500 per transaction respectively.

What credit cards can I use in your casino?

EuroCasinoBet accepts VISA, MasterCard, Maestro and Visa Electron.

How long will it take for me to receive my money when I make a withdrawal request and what are the processing fees?

Processing Time Depends on Payment option you choose:

• Bank Transfer - if you withdraw by bank transfer, processing might take 1 to 7 days to add money to your bank. We don't charge any processing fee for this transfer.

• Credit Card - it takes usually 7 to 14 days to credit your money back to your credit card. Withdrawals are allowed with VISA credit card only but take note that the Visa has to be the same used in making deposit. Processing fee is 2%.

• Moneybookers - processing might take 1 to 2 days; this option is available only if the original deposit was made through Moneybookers. Processing fee is 2.5%.

• NETELLER - processing might take 1 to 2 days; this option is available only if the original deposit was made through Neteller. There is no processing fee using this option.

How do I cancel a withdrawal request?

According to our casino policy, all withdrawal requests waiting to be processed show up as "pending withdrawals" in "withdrawal options" section in the menu, for about 1 - 2 business days from your initial withdrawal request date. You can cancel withdrawal request as long as they show up in the “withdrawal options" screen, and return the requested amount back to your casino account.

How often do I need to withdraw my money?

You always have access to your funds. At anytime you can request a "payout" from your account, subject to a maximum of 3 withdrawals during any 7-day period. If you will request more than 3 withdrawals during 7 days, they will be moved to the next 7-day period.

It may be better for you to consider entering bigger amounts than smaller less often so you can make subsequent withdrawals if you win.

If you already have more withdrawals you may choose to cancel them and what you have to do is put all of them into one new withdrawal request. Then you will get paid everything at once and will still have a chance to ask for 2 more withdrawals in that week.

Verification Process

You have already paid me withdrawals in the past and didn't ask me to send you any documents. Why do you ask for it now?

EuroCasinoBet reserves the right to change verification procedure once ‘legislation’ from the Licensor/ Regulatory Authority changes. So you should not expect the same documentation every time in the casino.

What email address should I use when sending documentation to you?

Please use this email address: support@EuroCasinoBet.com

How can I send the requested documents?

Please use scanner to scan documentation. If you don't own one you may even use camera to make photos and send them by email attachment or post. Another option to use is FAX.

EuroCasinoBet FAX: + 421 41 5620559.

What other Identification can I send to you if I don’t have Passport?

Please send us some other identification documents for instance driver’s license, national ID. In most cases we will inform you the desired identification we want from you.

Why do you ask me for Proof of Address while I have already sent my ID?

If your ID doesn't include your address, we require proof from the address you used to register with us.

What Proof of Address do you want from me?

Please send us some bills for example- telephone, TV, electricity bill, invoice, etc. We mean documents where your name and address appear clearly.

What is CCA form you sent to me in attachment?

It is the credit card authorization form.

What does the amount in payment details in CCA form mean?

This amount is one of your deposit amounts. It is not the amount of your win or fee required for transfer of your withdrawal.

What does the question: "If applicable, does the cardholder authorize recurring charges in the future mean?"

It is a request from credit card companies for the player to accept subsequent transfers in the applicable casino.

Why did you send me three CCA forms?

We send more CCA forms only if you used more than one credit card to deposit and only if these deposits passed through to your player's account balance. We require filling in details from each credit card to each form individually.

What is BTA form sent me in attachment?

It is the bank transfer authorization form.

How am I supposed to send these forms?

Please print the forms out; fill in and then scan them or attach a photo of yours and send it back to us by email.

What is a bank statement?

It is an account document from your bank giving you information about balance in your account and individual transactions.

Why do you require bank statement?

You don't need to worry as we don’t need any information about your personal transactions on your account. All we need is the header of this document.

I don't have any agreement with my bank to receive this document - bank statement by mail. What should I do?

It is your sole right to request bank statement anytime you want. You can print it out online if you have signed up for Internet banking or proceed to any of the branch and demand for a copy. We only need a screenshot of the statement.

What is IBAN code?

It means International bank account number, which is necessary for us to make international bank transfers.

What is a SWIFT code?

It is a bank code which we use in international transactions.

Technical Information

Do I need to enable cookies?

Yes. In order to distinguish you from the other users logged on we store a cookie in your browser during your session at our casino.

Which hardware do I need?

Since the casino uses flash, it can be run on any computer. The casino is optimized for a screen size of 1024x768 or higher. Soundcard enhances the gaming experience, but is not necessary.

What happens if a game is disrupted before it is finished, for example if my Internet connection is interrupted?

The next time you log on to the casino and play this game, it continues at exactly the point you stopped. Your casino balance remains intact.

The game "freezes" or displays an error message. What can I do?

There could be a number of reasons for this. For example:

· Your Internet connection was disrupted - try to go to the casino lobby, and then back to the game again.

· You have outdated or erroneous files in your browser cache - empty the cache.

· You were timed out from the casino - login again.

· A problem in your browser which closes down all browser windows and starts it up again. Try viewing the game with Mozilla Firefox and Google Chrome.

Video Tutorials

How to unblock your account after being blocked due to too many failed attempts to log in. video tutorial 1
Tutorial on the Casino Wallet and the Game Suite balances. video tutorial 2
How to deposit money via Sofort Banking deposit method. video tutorial 3
How to earn EuroStars bonuses. video tutorial 4
How to play casino games on mobile. video tutorial 5